No, we do not.

Due to the e-cigarette policies of some countries, we are unable to deliver well.

If you are not sure about the e-cigarette policies of your country, you can contact our customer service to find out whether we can deliver to your country.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Q: What kind of shipping methods you can provide?
A: We can deliver the goods by DHL, standard shipping, the Standard Shipping includes E-packet and Post Parcel. When you choose Standard Shipping, we will ship to you by the best shipping method according to your address and the order items, and impossible ship to P.O. Box.

We ship the same day for all orders placed Monday through Friday before 12:00 PM PST. Orders placed after 12:00 PM PST will ship the next business day. The goods will be delivered within 24 hours.

Delivery dates are only estimates provided by the carrier and may be affected by weather, national holidays, and some geographic locations.

If you need a special shipping method to your country, please contact us at service@thunderheadcreations.net.

Q: What type of packaging will my order be delivered in?
A: Your order is shipped in standard packaging.

Q: What do I do if my parcel is not delivered?
A: If you don’t receive your package, double-check your tracking information. We also suggest checking in with neighbors, front desk, or anywhere it may have been delivered. If you still can’t find it, please let us know.

Please note: you must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/warranty policy.

Q: What if the parcel is damaged?
A: If possible, check your parcel for damage before you sign for it. If you see the damage, refrain from signing for it and hand it back to the courier to return to us. Please contact at service@thunderheadcreations.net. if you notice the damage after delivery.

Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.

Q: How can I track my order?
A: Within 24 hours of your order being placed, you will receive an email with your unique tracking number. Then you can track your order status on this website https://www.17track.net/en However, orders placed on weekends and holidays can take up to three business days to ship.

You can also find your tracking information in the “Order History” section of your account.

Q: What if I have items missing from my order?
A: Sometimes orders dispatch in separate packages. If you do not receive all of your items within three business days, let us know as soon as you can.

You can double-check your order and view your tracking information on your account dashboard.

Please note: missing items must be reported to us within 72 hours of the date of the delivery.

All products on our website are priced in US Dollars (USD). The actual amount in non-USD currency charged by the bank may change on a daily basis, in accordance with exchange rate fluctuations.

Frequently used payment method is PayPal. We also accept types of credit card payments via PayPal, such as, Visa, Master, Amex, Discover.

Only one coupon code is allowed per order. Coupon codes cannot be combined with any cart-level discounts applied to your order.

Please contact us by email if you want to change or cancel your order. Orders can only be changed or cancelled before shipment.

Please contact us by email and provide your order number and the correct address. Address can only be changed before the item is shipped. We are not responsible for any loss caused by a wrong shipping address entered at checkout.

You can subscribe to our newsletter to get the latest information on our vape stuffs.

Please make sure to register an account before placing an order. If you place the order first as a guest and then register, you will not be able to see the previous order records.
If this does happen, you can contact our customer service to add it for you.

Please make sure you’ve logged in on our website when you order. Shopping as a guest may not be able to receive the tracking email.

Orders made on our website will be shipped within one or two days during workday. Shipping may be delayed a little during holidays.